Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. PayPal, Credit Cards, Cash, Cheque

Q. What operating system does your server use?
A. We make use of a linux operating system

Q. Do you allow adult sites?
A. Yes, we allow adult sites.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. We currently make use of Cpanel 11.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. How long does it take to setup my account?
A. Each order is indapendantly assesed before the account is created and it should be setup within 24 hours of ordering.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
 

Q. Do you have a manual for our control panel?
A. Here is a site with Control Panel Documents

Q. Where do I go to login to my control panel?
A. You go to "http://www.yourdomainname.com/cpanel"

Q. How do I make subdomains?
A. To make a subdomain login to your control panel and click the "subdomains" icon. You will see a place to manage and add subdomains.

Q. Where can I download a free FTP?
A. We recommend downloading FileZilla

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the "public_html" web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

Q. What is the path to my users files?
A. The path is "/home/username/public_html"

Q. What is the local path to perl?
A. The path to perl is "/usr/bin/perl"

Q. What is the path to curl?
A. The path to curl is "/usr/bin/curl"

Q. What is the path to ImageMagic?
A. The path to ImageMagic is "/usr/bin/"

Q. What is the path to convert for ImageMagick?
A. The path to convert is "/usr/bin/"

Q. What is the path to sendmail?
A. The path to sendmail is "/usr/sbin/sendmail"

Q. How do I create email accounts?
A. To create an email account login to your control panel and click "Email accounts".

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. "yourdomain.com/webmail/"

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use, after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click "MySQL Databases". After your database is created you can manage it from "phpMyAdmin".

Q. What version of php are you using?
A. We are using version 5.2.9

Q. What version of MySQL are you using?
A. We are using version 5.1.30Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version (currently 11.24.5).

Q. How do I get the 30 day money back?
A. Simply email us your username and why you wish to cancel within thirty days, and we process your refund in less then 24 hours. Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted. Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as " https//ip/~yourusername/ " A private ssl would display as "https://www.yourdomain.com" in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please email us to do so.

Q. What's the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.

Q. I'm going to purchase my own ssl what do I need to know? A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

READ THIS BEFORE SETTING UP A SUBDOMAIN! To create a subdomain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.1awebhost.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.1awebhost.com is a subdomain. www.forum.1awebhost.com is not a subdomain.

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

READ THIS BEFORE SETTING UP AN ADDON DOMAIN! You cannot create an addon domain if your DNS hasn't proprograted to the server already. So after you change the sites DNS you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

Q. How do i create an addon domain?
A. In your cPanel click on "Addon domains" and follow the steps

Q. Help I added an addon domain why did it say subdomain added?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.